COASTAL SOURCE CAREERS
CUSTOMER SERVICE SPECIALIST – Moorestown, NJ
NOTE: This will be an in-person position at our Moorestown, NJ office location.
Turn Exceptional Customer Service Into Exceptional Business Outcomes
Are you passionate about creating extraordinary customer experiences and eager to make a real business impact? Coastal Source, a leader in innovative outdoor audio and lighting solutions, is seeking a full-time Customer Service Specialist who believes that every interaction is an opportunity to positively impact our customers and our company.
About Coastal Source
At Coastal Source, we design and deliver premium outdoor systems that transform spaces and delight clients. Our commitment to quality extends beyond our products—it’s in how we support, educate, and build lasting relationships with our customers and partners. Our team is dynamic, collaborative, and growth-minded, and we’re looking for someone ready to amplify our customer service as a strategic engine for business success.
Your Role: The Key to Growth
As a Customer Service Specialist, you will solve problems and be the voice of our brand, ensuring that every customer interaction not only resolves issues but enhances loyalty, trust, and referrals. By supporting our customers with care, insight, and resourcefulness, you’ll directly contribute to our growth by turning satisfied clients into enthusiastic advocates.
What You’ll Do
- Deliver prompt, friendly, and knowledgeable support to customers via phone, email, and chat
- Actively listen with empathy and expertise using research to resolve account discrepancies and customer inquiries, issues, and handle customer complaints by coordinating with production, warehouse, shipping, and carrier teams to trace and expedite delayed or missing shipments
- Review and process customer orders, applying correct pricing and discounts, and communicate order details including charges, shipping dates, potential delays, and any required follow-up information
- Prepare, issue, and distribute customer invoices, ensuring accurate discounts or price adjustments are applied
- Communicate with customers regarding past-due accounts, process credit card payments and refunds, and manage credit card disputes with providers
- Collaborate with sales, technical, and product teams to ensure seamless customer journeys
- Collect and share customer insights to help Coastal Source innovate and improve
- Champion a “customer first” mindset, helping shape service as a competitive advantage
What We’re Looking For
- 5+ years of proven experience in customer service, ideally in a fast-paced or technical product environment
- High School diploma or GED required; Associate or BA/BS degree in Business Administration or relevant field of study a plus
- Strong attention to detail
- Excellent verbal and written communication skills
- Problem-solving attitude with an eye for business impact
- Ability to build rapport and trust with diverse customers
- Tech-savvy and quick to learn new systems and products
- Able to independently multitask and prioritize tasks
- Utilizes project management and organizational skills to track company and customer activities and status on an ongoing basis
- Excellent customer relationship skills with the ability to maintain professionalism under pressure
- Solid work ethic
- Team player with a growth mindset and a drive to exceed goals
- Why Join Coastal Source?
- Be part of a company where customer service is celebrated as a growth channel
- Collaborate with passionate, supportive colleagues
- Enjoy opportunities for professional development and advancement
- Competitive salary and benefits
- Shape the future of customer experience in a company that values your voice
Ready to Make Service Your Superpower?
We want to hear from you! Apply now with your resume and a short cover letter explaining how you can help Coastal Source turn outstanding service into outstanding growth.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TO APPLY, PLEASE CLICK HERE.
SENIOR DESIGN MANAGER – Moorestown, NJ
Note: This is a fully remote position. Work from anywhere while collaborating with our talented team across the country.
Ready to Lead Design Innovation in Outdoor Living?
We’re on the hunt for a creative powerhouse to join our team as Senior Design Manager. If you live and breathe design excellence and want to be part of designing outdoor lighting and audio projects that actually matter, keep reading.
Is This You?
You’re the design leader everyone wants on their team. You’ve got the technical chops and the people skills. You elevate everything you touch and make it look easy. Your energy is contagious, your standards are high, and you genuinely care about building great teams and delivering exceptional work. You don’t wait around for permission—you see what needs to happen and make it happen. You’re customer-obsessed, relationship-driven, and you know how to close deals while keeping clients thrilled.
Do You Have What It Takes?
- Bachelor’s degree in design (or equivalent real-world experience that proves you know your stuff)
- 10+ years crushing it in design, sales, and team leadership
- Serious skills with design tools: AutoCAD, Bluebeam, Adobe Creative Suite, 3D Vista, 3Ds Max, Lumion, Keyshot, Blender, Unreal—you know the drill
- A track record of hitting sales goals and growing business through genuine customer relationships
- Natural leadership abilities—you develop talent, manage budgets, and hold people (including yourself) accountable
- Team player mentality with the technical expertise to support other departments when needed
- Sharp analytical mind, killer communication skills, and grace under pressure
- Organizational superpowers and the ability to juggle multiple priorities without breaking a sweat
- Bonus points: Experience with AI-driven design workflows and deep knowledge of outdoor audio/lighting systems
What You’ll Actually Do
- Lead the creative vision and execution of complex outdoor audio and lighting projects
- Build and mentor an incredible design team—celebrate wins, coach through challenges, create a culture people love
- Partner with other leaders and departments to push innovative strategies forward
- Set crystal-clear goals, define roles, and make sure everyone knows what success looks like
- Leverage cutting-edge tools to streamline workflows and blow clients away with your deliverables
- Get out in the field 15-20% of the time—visit sites, attend events, lead trainings, stay connected to the real work
Why You’ll Love Working Here
We’re Innovation Obsessed
We don’t just make outdoor lighting and audio products—we engineer solutions that survive hurricanes, extreme heat, and whatever else nature throws at them. Our design process combines art, science, and relentless real-world testing.
Culture That Actually Matters
We genuinely value every voice, celebrate creativity, and build our foundation on respect and appreciation. You’ll feel the difference from day one.
Real Impact, Real Growth
Your leadership will directly shape our design teams, influence new product development, and expand our footprint in the outdoor living market. This role matters.
Coastal Source creates the most durable, high-performance outdoor living products on the planet. We’re proud of what we build and the team behind it. We’re on a mission to deliver world-class experiences for our customers—and we need leaders like you to make it happen.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TO APPLY, PLEASE CLICK HERE.
ENGINEER – ELECTRICAL, MECHINCAL, OR INDUSTRIAL DESIGN – Marathon, FL
Bring Your Passion for Innovation to Coastal Source in Marathon, Florida. Relocation assistance may be available. We do NOT offer employment visa sponsorship for this position (current or future).
Join the Creative Force Behind Coastal Source Audio & Lighting!
Are you a curious and inventive problem solver with a drive to turn ideas into reality? Coastal Source, a leader in high-performance outdoor audio and lighting solutions, is seeking a dynamic Engineer specializing in electrical, mechanical, or industrial design to join our talented R&D team at our vibrant Marathon, Florida location. In this role, you will report directly to the VP of Design & Engineering.
What You’ll Do
- Design and develop cutting-edge audio and lighting components for outdoor environments, from concept to production
- Work on projects involving low-voltage LED lighting systems and high-fidelity audio amplifier circuits
- Collaborate closely with cross-functional teams, contributing expertise across all phases of product development—including prototyping, testing, and refinement
- Utilize SolidWorks to draft, model, and visualize innovative designs; proficiency in Illustrator is a valuable plus
- Troubleshoot, iterate, and improve upon designs, always pushing for aesthetic, functional, and technical excellence
- Ensure designs meet environmental and electrical requirements unique to harsh outdoor environments (salt air, UV, heat, humidity, hurricane exposure, etc.)
- Provide support for prototyping, production, and field deployments, including occasional hands-on installation assistance.
About You
- Bachelor’s degree in Electrical, Mechanical Engineering, Industrial Design or related field of study
- 3+ solid years of hands-on experience with low-voltage LED lighting system design, power electronics, audio amplifier circuits, passive and active crossover network design and 120V AC electrical systems
- Experience in product development or electrical design
- Flexible, adaptable, and comfortable working on multiple product categories in a fast-paced, creative environment
- Genuine curiosity to understand how things work and a passion for problem-solving and creating “cool” products that enhance the Coastal Source brand
- Experience with test and measurement equipment (e.g. oscilloscopes, multimeters, audio analyzers, thermal cameras, etc.)
- Proven skills in SolidWorks for 3D modeling and design documentation (experience with Illustrator is a strong advantage)
- Knowledge of embedded control systems (e.g. PLC, DMX, 0-10V, DALI, Bluetooth, Zigbee) and audio signal routing (balanced/unbalanced)
- Understanding of photometric testing and lighting simulations
- Familiarity with marine-grade or outdoor-rated enclosures, IP ratings and conformal coatings a plus
Why Coastal Source?
- Be part of a passionate team shaping the future of outdoor audio and lighting
- Work in the gorgeous Florida Keys, surrounded by inspiration—both in and outside the office
- Opportunity to impact design, technology, and user experience for an industry leader
- Competitive compensation and benefits package
Ready to Make Waves?
If you thrive on creativity, embrace technical challenges, and want to help us build the next generation of Coastal Source audio and lighting solutions, we’d love to meet you!
Apply now and let your engineering passion shine at Coastal Source in Marathon, Florida!
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TO APPLY, PLEASE CLICK HERE.
DIGITAL CONTENT SPECIALIST – Gainesville, FL
We are looking for a Digital Content Specialist who will support Coastal Source and its dealers by enhancing and maintaining our dealer website and product support platforms. Reporting directly to the VP of Product Management, this role is crucial for maintaining the accuracy and effectiveness of our digital product information across key platforms.
NOTE: Coastal Source is committed to fostering in-person collaboration, which is vital to our mission of operating as one. To support this commitment, employees are expected to either reside within a 30-mile radius of Gainesville, FL or report in-person daily to our Marathon, FL location. The salary offered will take into consideration the location, technical, and industry experience of the selected candidate.
About You
You are a detail-oriented software power-user with a high standard of excellence. You possess a dual mindset—you are incredibly meticulous and detail-oriented for necessary auditing and maintenance, but you also constantly look for opportunities to streamline processes and drive platform optimization. You are highly organized, happy to work on your own or as part of a team, and pick up new software and systems easily. You have strong English skills, enjoy learning, and take pride in making systems work seamlessly.
Key Qualifications
- Minimum of an associate’s degree in communications, marketing, information technology, or a related field (or equivalent practical experience).
- Ability to quickly learn and master new software platforms and become a subject matter expert.
- Experience with content management systems (CMS) or e-commerce platforms preferred.
- Familiarity with helpdesk or knowledge base software (like Mavenoid) is a plus.
- Experience with Smartsheet or similar project management/collaboration tools is a plus.
- Experience with JavaScript is preferred.
- Proven ability to manage and maintain digital content on web platforms.
- Strong analytical skills with an exceptional eye for detail, capable of identifying and correcting inconsistencies.
- Excellent written and verbal communication skills, with a very strong grasp of the English language.
- Self-motivated and able to work independently, identifying tasks and acting without explicit instruction.
- Strong collaborative skills, comfortable working as part of a team.
- A strong desire to become an expert in all Coastal Source products to ensure data accuracy and consistency.
- Ability to quickly respond to requests and manage multiple priorities effectively.
What You’ll Do
System Maintenance
- Ensure all product data (SKUs, specs, documentation) remains meticulously consistent and up to date across the Dealer Website, Mavenoid Flows, and Smartsheet databases, recognizing that maintenance and updates are critical to the company’s operational efficiency.
Dealer Website Management
- Manage all product content on the Coastal Source Dealer Website, including adding and removing products, updating product photos, descriptions, specifications, documentation, SKUs, and SKU options.
- Quality Control & Consistency: Proactively and systematically audit all product pages to ensure absolute consistency, accuracy, and adherence to established style guidelines across the entire product line.
- Maintain web documentation and optimize content organization for ease of access and clarity.
- Serve as the primary Subject Matter Expert (SME) for the Dealer Website Admin panel.
Mavenoid Platform Administration
- Become the Subject Matter Expert (SME) on Mavenoid, understanding its functionalities and integrations with other Coastal Source software and platforms.
- Develop and implement new Mavenoid Flows based on internal requests and identified business needs.
- Proactively identify opportunities for new Flows or improved flow organization to enhance business efficiency and user experience.
- Maintain all Mavenoid documentation and ensure Flows are kept current in response to product updates and changes.
- Collaborate with cross-functional teams to ensure seamless integration of Mavenoid with other relevant platforms.
Smartsheet System Optimization
- Act as the Subject Matter Expert (SME) for Smartsheet across Coastal Source.
- Provide expert assistance to all employees in creating, modifying, and optimizing Smartsheet usage.
- Collaborate with the VP of Product Management to manage and maintain the New Product Introduction (NPI) / Product Management Smartsheet Workspace, including sheets and dashboards, to ensure efficient product management processes.
- Continuously seek out and implement best practices and new features within Smartsheet to improve organizational usage and efficiency.
Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we create and our team that stands behind them. We are working to build a world-class experience for our customers.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TO APPLY, PLEASE CLICK HERE.
Our diverse and growing team includes architects, landscape architects, horticulturalists, designers, and audio engineers. We have nurtured an innovative and motivated team along with a culture where learning, creativity, and never being afraid to ask questions is the norm.
If you’re interested in joining our team, please submit your resume HERE.
WHY COASTAL SOURCE?
We believe that investing in our people is the key to long-term success—for our dealers, our communities, and our company. That’s why we are dedicated to offering exceptional benefits and creating opportunities for both personal and professional development. Our people strategy is built on five key pillars:
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- Recruiting talented individuals from a wide range of backgrounds and experiences.
- Inspiring our team through empowerment, meaningful work, and regular feedback.
- Celebrating those who embody our values and contribute to a positive workplace culture.
- Offering competitive pay, comprehensive benefits, and meaningful recognition.
- Supporting career growth through internal advancement and skill-building.